UX/UI CONSULTING
DESIGN AND DIGITAL TRANSFORMATION PROJECTS
As a UX/UI Designer at Deloitte Digital, I worked with both public and private sector clients across government, healthcare, grants management, financial services, insurance and retail.
My work spanned the full UX process, from user research and accessibility to interaction design, prototyping and usability testing. I have experience designing both SaaS and fully custom solutions. As a certified Salesforce User Experience Designer and Salesforce Strategy Designer, I have been involved in several Salesforce design and implementation projects.
During my 4.5 years at Deloitte, I worked on 12 projects, including multiple large-scale digital transformations.
Due to client confidentiality and NDA restrictions, visuals and identifying details from these projects cannot be shared. The descriptions below provide an overview of my role, responsibilities, and the types of UX challenges I worked on.
CONTEXT
FEATURED PROJECTS
PROJECT 1
Federal Government Organization
UX/UI Design · Usability Testing · Accessibility
December 2025 – August 2026
Role: Designed an external-facing digital portal for a federal government program, developing wireframes, high-fidelity mockups, and interactive prototypes.
Conducted multiple rounds of usability testing with different user groups and synthesized findings into comprehensive reports, translating research insights into actionable design recommendations.
///
PROJECT 2
Provincial Organization
UX Research · Usability Testing
August – September 2025
Role: Conducted usability testing of a new digital portal with two distinct user groups.
Planned and facilitated research sessions, synthesized findings across user groups, and developed recommendations to improve the overall usability and effectiveness of the experience.
///
PROJECT 3
Provincial Ferry Service
Customer Experience · Journey Mapping · Visual Design
July – August 2025
Role: Collaborated with a customer strategy team to develop a customer experience strategy for a provincial transportation service.
Designed and visualized the end-to-end customer journey and led the visual design of the strategy presentation, translating complex service insights into a clear and engaging narrative.
///
PROJECT 4
Federal Government Grants Management Organization
UX/UI Design · Digital Transformation · Information Architecture · Accessibility
December 2023 – June 2025
Role: Designed internal and external digital experiences for a large federal government organization, developing wireframes, high-fidelity mockups, and interactive prototypes.
Collaborated closely with stakeholders to identify and document user and business requirements, with a focus on usability, accessibility, and alignment with organizational objectives. Worked alongside Salesforce developers to ensure design solutions were technically feasible and effectively implemented.
///
PROJECT 5
Canadian Financial Institution
UX/UI Design · Digital Transformation · Salesforce
September 2022 – June 2023
Role: Designed wireframes and high-fidelity mockups for multiple releases of a Salesforce CRM implementation supporting retail banking, business banking, and contact centre teams.
Collaborated with stakeholders to gather requirements and align solutions with business objectives, while working closely with IT architects and developers to ensure designs integrated effectively with existing systems.
///
PROJECT 6
Federal Government Organization
UX/UI Design · Digital Transformation · Accessibility
March – July 2022
Role: Designed wireframes and high-fidelity mockups as part of the digitization of a government service, with a focus on simplifying processes and improving the end-user experience.
Collaborated with stakeholders and development teams to translate requirements into accessible, user-centered digital solutions.